Refund Policy

1. Returns

  • Eligibility: We accept returns within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. ย 

  • Non-returnable Items: Certain items are exempt from being returned, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids and gases.

2. Refunds

  • Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

  • Late or Missing Refunds: If you havenโ€™t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If youโ€™ve done all of this and still have not received your refund, please contact us at binpolbaby@binpolbaby.com.

3. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at binpolbaby@binpolbaby.com.

4. Shipping Returns

  • Instructions: To return your product, please mail it to: [Your Return Address].

  • Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • **Depending on your location, the time it may take for your exchanged product to reach you may vary.

  • **Consider using a trackable shipping service or purchasing shipping insurance. We donโ€™t guarantee that we will receive your returned item.

5. Contact Information

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by email at binpolbaby@binpolbaby.com or by phone at +1 (307) 243-8589.